Decline code

authentication_required

Decription

The card was declined as the transaction requires authentication.

Next Steps

The customer should try again and authenticate their card when prompted during the transaction. If the card issuer returns this decline code on an authenticated transaction, the customer needs to contact their card issuer for more information.

Decline code

approve_with_id

Decription

The payment cannot be authorized.

Next Steps

The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.

Decline code

call_issuer

Decription

The card has been declined for an unknown reason.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

card_not_supported

Decription

The card does not support this type of purchase.

Next Steps

The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.

Decline code

card_velocity_exceeded

Decription

The customer has exceeded the balance or credit limit available on their card.

Next Steps

The customer should contact their card issuer for more information.

Decline code

currency_not_supported

Decription

The card does not support the specified currency.

Next Steps

The customer needs to check with the issuer whether the card can be used for the type of currency specified.

Decline code

do_not_honor

Decription

The card has been declined for an unknown reason.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

do_not_try_again

Decription

The card has been declined for an unknown reason.

Next Steps

The customer should contact their card issuer for more information.

Decline code

duplicate_transaction

Decription

A transaction with identical amount and credit card information was submitted very recently.

Next Steps

Check to see if a recent payment already exists.

Decline code

expired_card

Decription

The card has expired.

Next Steps

The customer should use another card.

Decline code

fraudulent

Decription

The payment has been declined as Moovs suspects it is fraudulent.

Next Steps

Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below.

Decline code

generic_decline

Decription

The card has been declined for an unknown reason.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

incorrect_number

Decription

The card number is incorrect.

Next Steps

The customer should try again using the correct card number.

Decline code

incorrect_cvc

Decription

The CVC number is incorrect.

Next Steps

The customer should try again using the correct CVC.

Decline code

incorrect_number

Decription

The PIN entered is incorrect. This decline code only applies to payments made with a card reader.

Next Steps

The customer should try again using the correct PIN.

Decline code

incorrect_zip

Decription

The ZIP/postal code is incorrect.

Next Steps

The customer should try again using the correct billing ZIP/postal code.

Decline code

insufficient_funds

Decription

The card has insufficient funds to complete the purchase.

Next Steps

The customer should use an alternative payment method.

Decline code

invalid_account

Decription

The card, or account the card is connected to, is invalid.

Next Steps

The customer needs to contact their card issuer to check that the card is working correctly.

Decline code

invalid_amount

Decription

The payment amount is invalid, or exceeds the amount that is allowed.

Next Steps

If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.

Decline code

invalid_cvc

Decription

The CVC number is incorrect.

Next Steps

The customer should try again using the correct CVC.

Decline code

invalid_expiry_month

Decription

The expiration month is invalid.

Next Steps

The customer should try again using the correct expiration date.

Decline code

invalid_expiry_year

Decription

The expiration year is invalid.

Next Steps

The customer should try again using the correct expiration date.

Decline code

invalid_number

Decription

The card number is incorrect.

Next Steps

The customer should try again using the correct card number.

Decline code

invalid_pin

Decription

The PIN entered is incorrect. This decline code only applies to payments made with a card reader.

Next Steps

The customer should try again using the correct PIN.

Decline code

issuer_not_available

Decription

The card issuer could not be reached, so the payment could not be authorized.

Next Steps

The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.

Decline code

lost_card

Decription

The payment has been declined because the card is reported lost.

Next Steps

The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.

Decline code

merchant_blacklist

Decription

The payment has been declined because it matches a value on the Moovs user’s block list.

Next Steps

Do not report more detailed information to your customer. Instead, present as you would the generic_decline described above.

Decline code

new_account_information_available

Decription

The card, or account the card is connected to, is invalid.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

no_action_taken

Decription

The card has been declined for an unknown reason.

Next Steps

The customer should contact their card issuer for more information.

Decline code

not_permitted

Decription

The payment is not permitted.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

offline_pin_required

Decription

The card has been declined as it requires a PIN.

Next Steps

The customer should try again by inserting their card and entering a PIN.

Decline code

online_or_offline_pin_required

Decription

The card has been declined as it requires a PIN.

Next Steps

If the card reader supports Online PIN, the customer should be prompted for a PIN without a new transaction being created. If the card reader does not support Online PIN, the customer should try again by inserting their card and entering a PIN.

Decline code

pickup_card

Decription

The card cannot be used to make this payment (it is possible it has been reported lost or stolen).

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

pin_try_exceeded

Decription

The allowable number of PIN tries has been exceeded.

Next Steps

The customer must use another card or method of payment.

Decline code

processing_error

Decription

An error occurred while processing the card.

Next Steps

The payment should be attempted again. If it still cannot be processed, try again later.

Decline code

reenter_transaction

Decription

The payment could not be processed by the issuer for an unknown reason.

Next Steps

The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.

Decline code

restricted_card

Decription

The card cannot be used to make this payment (it is possible it has been reported lost or stolen).

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

revocation_of_all_authorizations

Decription

The card has been declined for an unknown reason.

Next Steps

The customer should contact their card issuer for more information.

Decline code

revocation_of_authorization

Decription

The The card has been declined for an unknown reason. cannot be used to make this payment (it is possible it has been reported lost or stolen).

Next Steps

The customer should contact their card issuer for more information.

Decline code

security_violation

Decription

The card has been declined for an unknown reason.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

service_not_allowed

Decription

The card has been declined for an unknown reason.

Next Steps

The customer should contact their card issuer for more information.

Decline code

stolen_card

Decription

The payment has been declined because the card is reported stolen.

Next Steps

The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.

Decline code

stop_payment_order

Decription

The card has been declined for an unknown reason.

Next Steps

The customer should contact their card issuer for more information.

Decline code

testmode_decline

Decription

A test card number was used.

Next Steps

A genuine card must be used to make a payment.

Decline code

transaction_not_allowed

Decription

The card has been declined for an unknown reason.

Next Steps

The customer needs to contact their card issuer for more information.

Decline code

try_again_later

Decription

The card has been declined for an unknown reason.

Next Steps

Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.

Decline code

withdrawal_count_limit_exceeded

Decription

The customer has exceeded the balance or credit limit available on their card.

Next Steps

The customer should use an alternative payment method.