In the transportation industry there is a lot of fraud happening. We want to make sure you know how to avoid this at all possible cost.
In the transportation industry there is a lot of fraud happening and we want to make sure you know how to avoid this at all possible cost. Lets see ho to Avoid Chargebacks in private chauffeured business.
To win chargebacks, it's important to understand that there are 2 types of chargebacks.
1. Someone makes a booking with a stolen credit card.
2. Someone books with their own credit card, but lies about not receiving the service.
Lets look at both...
Avoid Fraud From Stolen Credit Card Bookings
If someone books with a stolen credit card and you provide the service. The person who's card was charged will most likely always get their money back. Make sure you do the following:
1. Match their credit card with their ID
2. Check their email, does it look legit?
For example if it's ry2039423@gmail.com, it's probably not.
3. For big deals, have them wire you a percentage of the money upfront.
4. If you use Moovs, use the booking tool. When a customer enters their information through the booking tool, the software runs multiple checks on the customer's CC to evaluate the risk, including previous purchases, location and device information, and a lot more!
The customer's card will be tested by the system, without the customer receiving a charge. This has saved customers hundreds of thousands in fraud (screenshot below) If the risk level is High or Elevated, then you want to take a second look.
5. Trust your gut. Sometimes you can feel that something is for the booking off based on your experience.
If you do get that feeling, make sure to double-check and call the customer to get more information.
How to Avoid Chargebacks From Customers that are Lying
It's the worst. You provide many hours of service and the customer submits a chargeback and says they never received the ride, or want the full amount for a minor inconvenience.
1. Simple but true, provide the best possible experience to your customers and be in communication with them before and after the trip.
2. Set your own terms & conditions that have to be digitally signed when making the booking (Moovs automatically provides it and lets you customize it). So that they don't take advantage of you.
3. Keep all written communication you have with your the customer about the trip, so that you can confidently show that you provided the service.
Sign up for a demo at moovsapp.com to see how our software will protect you against chargebacks.
